Health Department Clinic to switch to appointment schedule on Oct. 15 Print
Beginning Oct. 15, the Haywood County Health Department General Clinic will convert from a walk-in system to a new appointment system.

Haywood County Health Director Carmine Rocco said the appointment system, which was approved by the Board of Health in September, is expected to provide better service to patients served by the health department.

“We believe it will reduce waiting time for our patients, as well as increase staff efficiency,” Rocco said.

Appointments will be available from 9 a.m. to noon and 12:30 p.m. to 4:30 p.m. Monday through Thursday. On Friday, appointments will be available from 9 a.m. to noon and 1 p.m. to 4:30 p.m. Walk-in patients will continue to be accepted from 8 a.m. to 8:45 a.m. each weekday. Those not seen by 9 a.m. will be worked into the appointment schedule.

Appointments will be booked on the day a patient wants to be seen, but will not be booked days in advance. Patients can begin calling for appointments at 8 a.m. To schedule an appointment, contact the health department at 452-6675. Those with appointments will be given priority over walk-ins who come in after 8:45 a.m. Those walk-in patients who qualify as having urgent needs will be worked into the appointment schedule.

General clinic services include childhood immunizations, adult tetanus/diphtheria immunizations; flu, pneumonia or foreign travel immunizations, blood pressure checks and HIV counseling and testing.

At present, the General Clinic sees between 40-46 patients each day, according to Rocco. Under the new appointment system, Rocco estimates there will be a minimum of 43 patients a day.

Health Department patients will be informed of the new appointment system through the news media, notices to patients at the time they are seen, door and wall signage, road signage prior to and during the initial phase of the exchange, flyers to public schools, and faxed notices to local physicians, urgent care facilities and emergency rooms.

To monitor the effectiveness of the new appointment system, the health department plans to survey patients on a quarterly basis, Rocco said. For more information, contact the health department at 452-6675.